As the current situation with the Coronavirus (COVID-19) continues to evolve, we are continually monitoring updates from the Centers for Disease Control (CDC) and are taking the necessary precautions needed to keep our customers and our team safe.

Please use this page as a resource for information about COVID-19, including how you can access your account and make payments remotely, the steps we are taking to ensure your safety, and how to get in touch with us if you have been impacted.

Stay safe and informed, and we’ll get through this together!

It’s easy to make payments online using our secure portal. Set up your account online to access your loan information 24/7 and make payments from anywhere!

You can also pay over the phone through our payment processing vendor. You’ll need your account number and birth date.

  • Pay by debit card: (800) 704-4025
  • Pay with your bank routing and account number: (888) 983-6983

If you have already set up recurring debit card payments, you can manage those by clicking here.

To keep serving our customers and communities, our branches remain open for business during normal business hours. We have taken some important measures to ensure adherence to social distancing practices and to care for the safety of customers and team members.

  • Limiting the number of customers in the branch to a max of 2 at a time
  • Performing loan closings by scheduled appointments only which can be scheduled by calling your local branch
  • Increasing the frequency of our branch cleaning services

To view temporary branch closures, click here.

If you are facing concerns about making your payment due to circumstances resulting from COVID-19, please contact us. We have options and are willing to work with you during these challenging times. You may contact your local branch during our normal business hours. We are also offering a toll-free option with extended business hours at (833) 907-1734. Our extended hours are:
Monday - Thursday 8am - 9pm EST
Friday 8am - 6pm EST
Saturday 9am - 1pm EST
Make sure you are staying aware of the assistance that may be available to you in the form of stimulus checks, expanded unemployment benefits, and relief on housing payments. For information pertaining to COVID-19, visit For safety tips, click here.
Visit your state’s unemployment or workforce commission website for information on how to apply for unemployment assistance. We’ve linked our Republic Finance states sites below:

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